TERMS & CONDITIONS

OFFICE PHONE NUMBER:  415-669-1389

OFFICE HOURS:  9AM TO 6PM

Check-in: 3:30 PM    Note:  If you will be arriving after the office closes at 6pm, please call before 6pm to arrange for your key.

Check-out: 11:00 AM

Late Checkout Hours (with prior arrangement):  12:00 PM

Late Checkout Fee:  USD $100.00

CANCELLATION POLICIES

By making a reservation with us, you agree that cancellation of your reservation made within one week of arrival will result in a late cancellation charge on your credit card for all nights of this reservation, this policy includes a "no-show" of this reservation.

Cancellation Deadline: All cancellations must be made at least 7 days prior to your scheduled arrival date to avoid any charges.

Non-Refundable Reservation: If a cancellation is made within 7 days of the arrival date, the reservation will be considered non-refundable. In this case, the full payment will be retained, and no refund will be issued.

No Show: In the event of a no-show, the full amount of the reservation will be charged.

Modification of Reservation: Any changes to your reservation (e.g., dates or number of guests) must be made at least 7 days in advance. If changes are requested within 7 days of arrival, the cancellation policy will apply, and no refunds will be issued.

RESORT POLICIES

• Payment and deposits: You must provide a valid credit card to guarantee a reservation.
• Cancellations:

Cancellation Deadline: All cancellations must be made at least 7 days prior to your scheduled arrival date to avoid any charges.

Non-Refundable Reservation: If a cancellation is made within 7 days of the arrival date, the reservation will be considered non-refundable. In this case, the full payment will be retained, and no refund will be issued.

No Show: In the event of a no-show, the full amount of the reservation will be charged.

Modification of Reservation: Any changes to your reservation (e.g., dates or number of guests) must be made at least 7 days in advance. If changes are requested within 7 days of arrival, the cancellation policy will apply, and no refunds will be issued.

• Late Check-in: If arriving after 6pm, you must contact the hotel to arrange for your key (415) 669-1389.
• Guest Conduct: You are expected to behave in a way that doesn't disrupt other guests or the hotel's operations. Prohibited acts often include:
• Bringing unauthorized parties or gatherings into rooms.
• Causing damage to hotel property.
• Providing false information.
• Liability and Responsibility:
• You are responsible for any damage to the hotel's property.
• The hotel is generally not liable for lost, stolen, or damaged personal possessions.
• There is no lifeguard at our pool or beaches.  Swim at your own risk - children may not be left unattended.
• Taxes and Fees:  The Resort charges a 14% tax on all rooms, $50 per pet plus $25 thereafter (for pet-friendly rooms).
• Group Bookings: Reservations for a certain number of rooms, four (4) or more, are considered a group booking and require special arrangements and a written contract from events@tomalesbayresort.com.
• Booking Violations: Booking more than the maximum number of rooms online four (4) may lead to the cancellation of your reservations and potential fees.
• Governing Law: All bookings are subject to the laws of the Inverness, California.
• Age Restrictions: You must be of an adult (age 18+) to reserve a room.
• Pets:  Pets are only allowed in designated pet-friendly rooms.  Pet fees apply.  Bringing a pet into in non pet-friendly rooms will result in a full day's charge for deep cleaning.
• Rates:  All rooms rates are for double-occupancy. Additional guests in rooms with more than one bed are $25 per person, per night.  Local fire regulations do not allow more guests in a room than are allowed.
• Non-Smoking:  All rooms are non-smoking rooms.  Smoking in any room will cause a deep cleaning fee of $500 to be applied to your credit card.

Service Animals

As defined by “Title II of the ADA”, service animals are permitted on our property at no additional cost. If any damages are caused by the service animal, cleaning and repair fees may apply.

Wheelchair Accessibility

• The Resort has on-site van accessible parking spots.
• The ground floor registration office is wheelchair accessible with staff to accommodate check-in.
• Not all doorways and walk-ways are wheelchair accessible.
  

Guest Rooms

We have two (2) ADA compliant rooms. They include:

• Room #13 - Includes roll in shower with seat, roll up sink and ample grab bars.  Click link for more room details.
• Room #14 - Includes roll in shower with seat, roll up sink and ample grab bars.  Click link for more room details.
  

Contacting Tomales Bay Resort

Should you have any additional questions regarding our property and our accessibility, please do not hesitate to contact us using the information below:

• Email: info@tomalesbayresort.com
• Local Phone: (415) 669-1389
• Mailing Address: PO Box 38, Inverness, CA 94937
• Physical Address:  12938 Sir Francis Drake Boulevard, Inverness, CA  94937

Accessibility Policy and Contact Information

Thank you for visiting the Tomales Bay Resort website. We hope you find the policy below helpful in understanding our positive stance toward content accessibility.

Our Stance and Outlook on Accessibility

Tomales Bay Resort has resolved to review and improve the accessibility of our websites, mobile apps and additional digital materials to individuals with disabilities.

As we design, create, and update the contents of our website, we will do our best to align with the Worldwide Web Consortium’s Web Content Accessibility Guidelines (WCAG). We aim to conform with WCAG 2.1 at Level AA or better. As of our latest testing, we have confirmed this compliance.

Ongoing Process & Review

This policy will be reviewed on an ongoing basis, and will be adjusted as necessary.

Third-party Claims

This policy only applies to web content created and published by Tomales Bay Resort. We do not make any claims as to the accessibility or conformance of third-party websites linked in our web content.

Reasonable Exceptions & Contact

Though we do our best to align with professional accessibility standards and guidelines, it has been our experience standards and guidelines change over time.

If you have any difficulty accessing the information on our website, or have any suggestions on improvements we can make, please contact us at: info@tomalesbayresort.com